Please consider filing an error report on the SEB homepage. Then we can give advice to other users facing the same problem.Īs does not control or develop Safe Exam Browser (it is a completely separate system), our ability to solve problems on our end is limited. We are also interested in step-by-step solutions if you had a problem and manage to solve it. If you experience any other problems than the ones listed above - please let us know. You can find our recommended SEB version and test your installation on this page: If there are other issues with SEB, the best option is probably to uninstall SEB and install it again. Try to uninstall SEB 3.2 and install the recommended SEB version (3.1) from the SEB installation page. The new SEB version (3.2) only permits internal displays at this point. The active display configuration is not permitted. Please consult the log files for more information. The student gets an error message: "Prohibited Display Configuration: The active display configuration is not permitted. This may result in a white screen when starting SEB or the message below. The student computer is not compatible with the latest SEB version. The student gets an error message "Session Start Error: SEB failed to start a new session! Please consult the log files for more information." ![]() It may also help if the student creates a new, clean user account on the computer and install SEB for this user. Here is some more information about this problem from the SEB page: Try to deactivate the anti-virus software or allow SEB as an exception. The student gets an error message saying "Service Error: Failed to completely lockdown the computer."Ī security or anti-virus software (eg 360 Security Guard) is blocking SEB from locking down the computer, causing a lock-down error: (On mac) The student gets an error message saying that SEB is not installed in the Application Folder. The student tries to start/configure the SEB program itself instead of just typing in the exam key on in a normal browser and letting SEB start in the background. The student gets a message about configuration in SEB, why? If the student used another platform/system when the computer was locked we will not be able to help you. Please note that the password is only valid for exams that have been conducted on the platform. Please send an email to and ask for the SEB quit password. This happens if SEB was earlier forced to quit (due to, for example, a hard restart or battery running out of the device). SEB is locked with a red screen and asks for a quit password. The identity certificates are only stored in the Certificate Store.These are the most common mistakes/problems facing students regarding "Safe Exam Browser" and "": ![]() In the case of BYOD, if SEB is started by opening the client config file (or better a sebs:// link to it), then SEB starts and copies all settings besides the embedded identity certificates to the b file in the user's AppData directory. Then it will be accessible to all users on that machine. This is why you need to use a deployment system to place the identity certificate in the Local Machine/Trusted People store.So if you distribute client config files on managed computers (usually you should place the b named file in the \ProgramData\SafeExamBrowser\ directory then, so it's accessible to all users), you should make sure they don't contain the embedded certificate because the above point.If you don't encrypt it with a password (or theoretically you could also use another identity certificate) and leave this original client config file on the exam computers, the embedded certificate is still inside there and is less well protected than in the Certificate Store. The client config file is by default encrypted, but only with a standard encryption key.The reason why the identity certificates (X.509 certificate including a private key) are stored in the Windows Certificate Store or the macOS Keychain is, that the operating system protects that private key relatively well.
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